Carpet One Floor & Home welcomed 121 sales professionals to their annual Summer Convention in an initiative to engage one of the cooperatives most valuable assets – their employees. “They are the people who touch the customer. The way we engage and educate them can have significant benefits to our business,” said Nicole Harding, VP of Carpet One Floor & Home’s University.
Alongside the traditional agenda of general sessions, breakouts, training and exhibit time provided for Carpet One Floor & Home members during their Conventions, a special track was created for the 121 sales professionals in attendance. Sales professionals attended a special kick-off meeting where they learned more about the cooperative and the important role that they play in helping the independent flooring businesses that make Carpet One Floor & Home succeed.
The attendees joined Carpet One Floor & Home members for general sessions to hear the larger initiatives the cooperative is working on. During breakout sessions, the sales professionals were treated to a “first look” of the Exhibit Hall floor where they had the opportunity to meet with some of the cooperatives largest suppliers and learn more about the products they sell back in their stores.
“The Year of the Sales Pro is a laser focus on our most important audience – sales professionals,” Harding emphasized. “We are jump starting this focus with one-on-one sessions with vendors, actionable learning on conflict resolution, social media and lead management.”
Sales professionals will also have the opportunity to enhance their online profile with a professional headshot taken while at Convention.
“We plan to give these sales professionals as many tools as we possibly can in this short time-span,” added Harding. “Our hope is that they will take them back to their stores, share with their teams and continue to engage with us more closely going forward.”
ABOUT CARPET ONE FLOOR & HOME
Carpet One Floor & Home is North America’s leading floor covering retailer, with 1,000 independently owned and operated locations in the United States, Canada, Australia, and New Zealand. Carpet One Floor & Home stores are known for a broad selection of carpet, wood, laminate, ceramic, vinyl, and area rugs, including exclusive brands like Bigelow and Lees. They offer a unique customer experience with the exclusive SelectAFloor merchandising system that simplifies the shopping experience and The Beautiful Guarantee™, which guarantees that the customer will be 100% happy with their floor.